CORE CALL LTD COOKIE POLICY Last Updated: 19 June 2026 INTRODUCTION This Cookie Policy explains how Core Call Ltd (“Core Call”, “we”, “our”, “us”) uses cookies and similar technologies on our website, client portal and related services. Where required by law, users will be provided with options to accept or reject non-essential cookies. WHAT ARE COOKIES? Cookies are small text files that are stored on your device when you visit a website. Cookies help websites function correctly, improve user experience and provide information about how websites are used. HOW WE USE COOKIES Core Call uses cookies and similar technologies to: • Operate and secure our website • Maintain login sessions • Remember user preferences • Improve website performance • Analyse website usage • Support client portal functionality • Detect and prevent fraud or misuse TYPES OF COOKIES WE USE STRICTLY NECESSARY COOKIES These cookies are required for the operation of our website and services. Examples include: • User authentication • Session management • Security controls • Login functionality Without these cookies, certain services may not function correctly. PERFORMANCE AND ANALYTICS COOKIES These cookies help us understand how visitors use our website and services. Examples include: • Website traffic statistics • User interaction data • Performance monitoring Information is generally collected in aggregated and anonymous form. These cookies are only used where appropriate consent has been obtained, where required by law. FUNCTIONAL COOKIES These cookies allow us to remember preferences and settings. Examples include: • Language preferences • User settings • Previously selected options CLIENT PORTAL COOKIES When using the Core Call Client Portal, cookies may be used to: • Keep users signed in • Maintain secure sessions • Remember account preferences • Improve platform performance AUTHENTICATION COOKIES Authentication cookies help verify user identities and maintain secure login sessions within the Core Call Client Portal. These cookies are necessary for account access and platform functionality. SECURITY COOKIES Core Call uses security-related cookies to: • Detect suspicious activity • Prevent unauthorised access • Protect user accounts • Support platform security measures These cookies are necessary for the operation of the platform. FRAUD PREVENTION Certain cookies may be used to identify abuse, fraudulent activity, suspicious login attempts and attempts to compromise platform security. COOKIE CONSENT Where required by law, Core Call will obtain consent before placing non-essential cookies on a user’s device. Users may withdraw or modify cookie preferences at any time through available browser controls or website tools. COOKIE RETENTION Some cookies are deleted automatically when a browser session ends. Other cookies may remain on a device for a limited period in order to remember settings, preferences and login information. Retention periods vary depending on the purpose of the cookie. SIMILAR TECHNOLOGIES Core Call may use technologies similar to cookies including: • Local storage • Session storage • Security tokens • Tracking pixels • Authentication technologies These technologies may be used to improve security, performance and user experience. THIRD-PARTY COOKIES Core Call may use trusted third-party services that place cookies or similar technologies on our website or services. These may include: • Supabase (authentication, database and hosting services) • Twilio (telephony and communications services) • Cloudflare (security and content delivery services) • jsDelivr and other content delivery providers • Analytics providers where implemented Such providers may collect information in accordance with their own privacy policies. THIRD-PARTY SERVICE CHANGES Core Call may add, replace or remove analytics, hosting, communication, security or support providers from time to time. This Cookie Policy applies to cookies used in connection with such providers. BUSINESS USE Core Call is a business-to-business platform designed for facilities management, maintenance and engineering organisations. Cookies are primarily used to support platform functionality, security, service delivery and user experience. MANAGING COOKIES Most web browsers allow users to: • View cookies • Delete cookies • Block cookies • Restrict certain cookie categories Disabling cookies may affect the functionality of certain features of the website or client portal. CHANGES TO THIS POLICY Core Call may update this Cookie Policy from time to time. Updated versions will be published on our website. Core Call Ltd Company Registration Number: 17285444 ICO Reference: ZC178387 Website: www.corecall.co.uk Email: support@corecall.co.uk England & Wales
← Back to Home