info@corecall.co.uk

Never Miss an
Important Call
24/7 Automated Response

Built for businesses that need reliable 24/7 call handling. Every important call is answered, information is captured, and the right person can be contacted automatically—with clear records and real-time updates.

Core Call Logo
How It Works
Incoming Call

Call answered instantly

Capture & Confirm

Details verified in real-time

Dispatch Engineer

Assigned in under 60 seconds

Notify & Update

SMS, email & dashboard synced

98% automated • <60s dispatch
Out of hours call handling

24/7 Out of Hours Call Handling for Businesses

Core Call provides automated out of hours call handling for businesses that need important calls answered when their normal team is unavailable. Calls can be captured, the caller and issue details recorded, and the appropriate engineer, contractor or escalation contact contacted.

Designed for facilities management, property management, building maintenance, contractors and other service businesses, Core Call helps provide reliable 24/7 call coverage without requiring your customers to know who is on call.

How Core Call Works

Follow a real-world incident from the moment a customer calls to the moment the issue is resolved.

02:13 AM

Call Received

A customer reports a critical site issue. Core Call answers immediately.

02:14 AM

Call Answered Instantly

No voicemail. No waiting. The caller is speaking with Core Call within seconds.

02:15 AM

Issue Assessed

Location, urgency and fault details are captured automatically.

02:16 AM

Engineer Assigned

The most suitable available engineer is selected and notified.

02:17 AM

Customer Updated

Confirmation and ETA are delivered automatically.

03:07 AM

Issue Resolved

The incident is completed with a full audit trail recorded.

How Information Flows Through Core Call

Caller
Core Call
Dispatch Engine
Engineer
Customer Updates

Without Core Call

  • Missed emergency calls
  • Voicemail delays
  • Manual dispatching
  • Limited visibility
  • Inconsistent customer updates

With Core Call

  • 24/7 instant call answering
  • Automated incident capture
  • Intelligent engineer dispatch
  • Real-time tracking
  • Automatic customer notifications

Core Call Features

Everything you need to automate call handling, information capture, engineer dispatch and customer communication.

Automated 24/7 Call Handling

Never miss an important call, even outside business hours. Core Call answers every incoming call instantly, gathers critical information, confirms the issue and creates a structured incident record automatically.

Automated Call Handling Dashboard
Dispatch Workflow

Intelligent Engineer Dispatch

The platform automatically identifies the most suitable engineer based on location, availability and required skillset.


Engineers receive all incident details immediately, reducing delays and improving first-time fix rates.

Real-Time Incident Visibility

Monitor every active incident from a single dashboard. Track engineer status, response progress, customer communications and resolution timelines in real time.

Operations Dashboard

Why Businesses Choose Core Call

Never miss another important call.
Reduce engineer dispatch times.
Improve customer response times.
Eliminate manual call handling.
Track every incident from start to finish.
Operate 24/7 without increasing staffing costs.
98%
Call Handling Automated
24/7
24/7 Call Coverage
100%
Incident Visibility
<1m
Engineer Assignment

Core Call Service Levels

Choose the right level of automated call handling, engineer dispatch and communication for your business.

Core Essential

Up to 50 Incidents managed Per Month
  • ✓ Automated Call Handling
  • Engineer Dispatch
  • SMS Notifications
  • Client Portal
  • Call Recording
  • Monthly Reporting
  • Account Support
  • Unlimited sites
  • Unlimited Engineers

Core Response

Up to 250 Incidents managed Per Month
  • Everything in Essential
  • Escalation Workflows
  • Advanced Reporting
  • Priority Processing
  • Quarterly Reviews

Core Dispatch

Up to 750 Incidents managed Per Month
  • Everything in Response
  • Advanced Skill Routing
  • Multiple Trade Teams
  • Custom Call Flows
  • Priority Support

Core Command

Custom Volume
  • Everything in Dispatch
  • Dedicated Account Manager
  • Custom SLA
  • Branded Automated Helpdesk
  • White Lable Portal
  • API Integrations
  • Bespoke Workflows

Packages are based on incidents raised through the Core Call platform, including automated call handling, engineer dispatch, customer notifications and escalation workflows.All packages include unlimited sites and engineers. Packages are designed for normal emergency call handling activity and are subject to our Fair Usage Policy.

See Core Call In Action

Watch how AI handles emergency calls instantly and dispatches engineers in seconds.

See Core Call
In Action

Watch how AI handles emergency calls instantly and dispatches engineers automatically.

Live Demo Flow
Call Received

Call answered instantly

Problem Understood

AI diagnoses issue live

Engineer Assigned

Dispatched immediately

Customer Updated

SMS + dashboard synced

Real-time AI in action ⚡

Start Using Core Call Today

Book a demo, ask questions, or start automating your emergency calls today.

Start Using
Core Call
Today

Book a demo, ask questions, or start automating your emergency calls today.

Contact Options
Book Demo

See the platform live

Talk to Sales

Get pricing & setup help

Email Us

info@corecall.co.uk

Onboarding Help

We set everything up

We reply within 24 hours